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Excellence in service
Service excellence

If we make a commitment to a customer, we deliver.

Customer service

For our customer service centres, extensive training and new online systems created instant clarity in terms of service delivery lead times, order processing and support. All clearly communicated.”

Production planning

Our plant processes have been streamlined to always ensure correct and best possible safety stock levels as well as a sharper focus on achieving the best possible availability for highly popular product mix."

Warehouse and transportation

Warehousing processes have been revised and the booking processes of our transportation networks and partners as well as their performance are always under review. Extra services such as unloading at site or the organisation of cranes or forklifts are tailored to customer needs.”

Country catalogues

"In many countries we also publish catalogues to clarify exactly what our customers can expect from Knauf Insulation. These include information about lead times, prices, available services and transparent details about what can be expected from order to delivery."