Customer centricity

Customer centricity
Customer centricity

Our reputation for innovation is built on caring for customers and creating the solutions that help them meet their challenges.

Customizing solutions for our customers

“We decided to put more emphasis on the converting possibilities of different insulation materials for our customers. A dedicated separate converting production unit was established in 2015 order to drive our own innovative development.”

Promoting customers excellence

“We are constantly upgrading our expertise through internal and external training to ensure we speak the language of specifiers and installers fluently. We have a dedicated Customers excellence programme which provides training and support.”



At Knauf Insulation we recognize that the sustainable future of our company is built on providing the products and solutions our customers need wherever they are in the world. When they talk, we listen.

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Customer care (pdf)