Customer Service Team Leader (Visé - Belgium)

Veröffentlichungsdatum : 18/07/2008

Reporting to the Western European Operations Manager, the head of Customer Service will lead the Customer Service team based at Visé and be responsible for efficient order processing (from order to delivery), daily client relationships and growing sales through delivering excellence in service to our French and intercompany customers.

UNTERSTELLT

Operations Manager Western Europe

ANFORDERUNGEN UND VERANTWORTLICHKEITEN

*Provide direct internal support and leadership for the internal sales staff team
*Oversee the Third Party management with the group companies and other clients who buy products from the factory in Visé, Belgium
*Active involvement in developing management of information for both the internal Competence Center at our factory in Visé (Belgium). Contribute to the implementation of upgrades and best practices
*Produce and analyse the statistics that provide an internal index for measuring customer satisfaction, based on the performances in company operations (Scorecard), daily monitoring of performance (number of orders, number of claims opened / closed
*Implement a team management policy that encourages dynamism and maintains a climate of trust and cohesion, in order to ensure a high quality of performance by Customer Services
*Identifying the necessary training for improving the productivity and efficiency of the process
*Occupational / holiday planning of the team
*Liaise between the different departments of the factory to solve the problems reported by Customer Services. Maintaining the confidence of customers is of paramount importance
*Attend business meetings to exchange ideas and information (Scorecard) between the Sales department and the Customer Services department
*Assist in the training of new sales representatives who work in the market, to help them understand how the Customer Services department works and appreciate its international dimension
*Maintain contacts with customers with company visits, and improve the services provided by the Customer Services department and the company
*Represent Customer Services in dealings with the management of the factory

Key competences:
*Open, available, diplomatic
*Result oriented
*Team spirit
*Team worker
*Open to change
*Good communicator
*Coach attitude
*Team leader
*Customer focused

BERUFSERFAHRUNG

Higher education. Commercial diploma is a plus.
At least 5 years of experience with people management.
SAP knowledge would be highly appreciated (SD module).

SPRACHEN

French : mother tongue
English : fluent
Dutch : is an asset
German : is an asset